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Data Retention Policy

Effective Date: May 6, 2025

This Data Retention Policy outlines how Vccpanda collects, retains, and securely disposes of user data to ensure compliance with global privacy regulations and protect the interests of freelancers, buyers, and all platform users. It applies to all data processed through https://www.vccpanda.net.

1. Purpose of Data Retention
Vccpanda collects user data to facilitate freelance transactions, process payments, manage user accounts, ensure platform security, and comply with legal obligations. Data is retained only as long as necessary for these purposes.

2. Categories of Data Collected
We retain the following types of data:

  • Account Information: Name, email, phone number, address, and login credentials
  • Transaction Data: Payment history, project records, invoices, and commission logs
  • Communication Logs: Messages exchanged on the platform for dispute resolution and transparency
  • Usage Data: IP addresses, device information, session logs, and access timestamps

3. Retention Periods
Unless required by law or regulatory bodies, Vccpanda follows these retention timelines:

  • Account Data: Retained for 6 years after account closure
  • Financial Records: Retained for 7 years in compliance with tax and financial regulations
  • Communication History: Retained for 3 years to support dispute resolution
  • Inactive Accounts: Automatically deleted after 24 months of inactivity, with prior notice to the user

4. Data Deletion Requests
Users have the right to request data deletion. Upon verified request, personal data will be permanently erased from our systems unless retention is required by law (e.g., for financial records or fraud prevention). Deletion requests can be submitted via email at hello@vccpanda.net.

5. Secure Disposal Methods
Data no longer needed is securely deleted using industry-approved methods, including data wiping and file shredding. Backups containing expired data are overwritten during their lifecycle.

6. Legal and Regulatory Compliance
Vccpanda adheres to applicable laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international data privacy standards.

7. Policy Review and Updates
This policy is reviewed annually or whenever major platform or regulatory changes occur. Users will be notified of material updates.

8. Contact Information
For questions or requests related to this policy, please contact us:
Email: hello@vccpanda.net
Phone: +44 7476 810756
Address: 442 N Barranca Ave, Suite 192, Covina, CA 91723, USA