Effective Date: May 6, 2025

At Vccpanda, transparency is a core value that guides how we operate, communicate, and serve our global community of freelancers and clients. This statement outlines our commitment to openness, honesty, and clarity in every aspect of our platform.

1. Clear Pricing and Fees

We clearly disclose all service fees upfront. Freelancers are charged a 20% commission per completed transaction, while buyers pay a 10% service fee. There are no hidden charges—what you see is what you pay.

2. Honest Communication

We ensure that all parties — whether buyers or freelancers — have access to accurate and reliable information. Misleading descriptions, fake profiles, or fraudulent activity are not tolerated. We encourage users to maintain open, respectful, and professional communication at all times.

3. Transparent Dispute Resolution

Our platform offers a fair and unbiased dispute resolution system. We communicate our processes clearly and work to ensure both parties are heard. Our moderators act impartially and base decisions on evidence and platform guidelines.

4. Data Usage and Privacy

We are upfront about how we collect, store, and use your data. Our Privacy Policy details what data is gathered and how it helps us enhance user experience while staying compliant with regulations such as GDPR and CCPA.

5. Performance Metrics and Reviews

Ratings, reviews, and performance histories are visible on user profiles. These are submitted by actual platform users and are not altered, removed, or influenced unless they violate community guidelines or are proven fraudulent.

6. Financial Integrity

All transactions, payouts, and subscriptions are recorded and accessible through user dashboards. Buyers and freelancers can track every financial movement with full transparency, including invoices, wallet activity, and refunds.

7. Policy Changes and Notifications

Any updates to our terms, policies, or features are communicated to users in a timely manner via email or in-dashboard notices. We strive to keep you informed and empowered to make decisions with full context.

8. Commitment to Ethical Practice

Vccpanda is built on trust and ethical values. We are transparent about our operations, partnerships, and compliance efforts to ensure the platform remains a reliable place for professional collaboration.